14 Day Returns, Exchanges and Price Protection Policy

Returns:

Returns on unopened products will be at the price originally paid less any price protection and rebates claimed. Opened products will have a minimum 15% restocking fee on the original price less any price protection and rebates claimed. No returns on: special order items, clearance items, discontinued at time of purchase items, opened software, opened in-ear sound products, opened media, opened consumables and opened AppleCare[1].

Exchanges:

Exchanges are given only if product is defective. Exchanges require the original sales receipt or picture ID. If the same product is not available, then a repair will be required. The packaging and accessories included with the exchanged item will not be exchanged unless they are also defective.

Price Protection:

Must be claimed within 14 calendar days of original purchase. The competitor's dated ad or webpage/URL must be produced. The competitor's product must be locally available for immediate sale at the advertised price. Price protection does not apply to special order items. Price protection is processed as an in store credit.

[^] 1. returned AppleCare is refunded directly through Apple Canada

Product Support Policy

No manufacturer has the resources to test their products under every circumstance with all other products. They may work perfectly under some circumstances but have conflicts with other products or software. When these problems are reported to the manufacturer they often come out with software fixes.

We recommend that clients frequently check the Manufacturer's site for upgrades and ensure the latest revision is installed.

Please check out the section on Support numbers for assistance with updates.

Our Store Support Policy Includes:

• Free in-store and phone support on the products we sold to you. This support is not unlimited and is on a best effort basis. Our sales people are very knowledgeable but we do not claim that they are experts on specific products. If you require expert advice or more than a normal amount of support, we recommend you deal directly with the manufacturer or hire a computer consultant.
• Help with the manufacturer's warranty for the first year of warranty.
• This means that for this period of time if you have a warranty issue you can return the product to us. We will either fix it (if we are authorized to perform manufacturer's repairs) or we will contact the manufacturer and arrange for shipping back and forth to their authorized warranty outlet. There are exceptions to this; some manufacturers want the customer to deal with them directly. Usually this approach provides a quicker response.
• After the first year we will try to supply you with all necessary contact numbers. However, the customer is expected to contact the manufacturer directly and pay for all associated shipping and handling costs.
• Rentals may be available.

Our Store Support Policy Does NOT Include:

• Replacing or refunding your money outside of our return policy above. Ultimately the Manufacturer's warranty is between you and the manufacturer on any product outside of our stated refund policy.
• Free support on products we did not sell.
• If you purchase the computer from us and later purchase a peripheral from another company, we assume no responsibility for this peripheral working with your computer.
• Free installation and configuration of peripherals.
• Unless we have agreed to install a product (usually for a charge) customers are responsible for their own configuration and diagnosis of a problem. This is true even if the product itself causes the problem. The installer of the equipment is responsible for diagnosing all problems including defective products. If we have to diagnosis a faulty part we will charge for this service.
• The cost of a third party hired by the customer to perform work on their computer.
• We only cover the cost of warranty repairs performed by Simply Computing. We do not cover the cost of a third party hired by the customer or of any parts he/she uses to facilitate repair.
• Simply Computing will not be liable for any special, incidental, indirect, general or consequential damages. This includes, but is not limited to; damages or costs incurred as a result of loss of time, loss of savings, loss of property, loss of data or loss of profits, which may arise in connection with the services, regardless of whether Simply Computing has been apprised of the possibility or likelihood of such damages occurring or whether claims are based or remedies are sought in contract, negligence, strict liability, tort, products liability or otherwise.
• Although Simply Computing strives to sell the very best products available at the time, the volatile nature of the industry means the consumer assumes some risks associated with manufacturers’ warranties. These include the following; bankruptcies, slow warranty turn around time, shipping costs and incomplete repairs. Where possible we will help, but when a product is sold, Simply assumes no risk other than listed above.

Manufacturer's Warranties:

Warranties vary from manufacturer to manufacturer, however, the following generalizations apply to all warranties:

• Products are sold with a Manufacturer's only warranty. With the exception of Apple, Xerox and Lexmark we are not authorized for any warranty repairs, nor are we compensated in any way to handle the shipping, diagnosis or repair of any other products.
• Warranties on computers do not cover software. No computer manufacturer assumes any risk for loss of data, programs or any other software. Consumers are expected to have made backups of any important data and software. Servicing often results in the loss of data. The manufacturer will reset the computer back to factory standards; the consumer is responsible for reinstalling programs and data.
• Warranties on computers do not cover conflicts and bugs. All computer products and software contain bugs, however, warranties do not cover compatibility issues with any specific hardware or software programs.
• Software is sold on an as is basis. All software contain bugs, all manufacturers know this and their warranties specify that the consumer assumes all risk associated with the bugs. They only guarantee the media – which means if the CD is damaged they will replace it for 15 days. If a piece of software doesn’t work on a particular computer they take no responsibility – nor will the computer manufacturer. Most large software companies have a policy of free updates to registered users. Most of these updates and patches are available through the Internet.

Manufacturer's Lifetime Warranties:

A few manufacturers advertise long warranties – 5 years or even lifetime. Simply Computing handles these warranties only for the first year. After this the consumer must deal directly with the manufacturer.

Computer Warranties:

All new computers are sold with a minimum one-year limited warranty on parts and labour. This is a Manufacturer's warranty and in most cases the defective unit must be returned to the manufacturer for warranty service. Exception: Apple computers, we are an Authorized Apple Plus Service Provider and will service Apple computers at our in-store service centre or at your location (if coverage is on-site).

Apple Product Warranty:

Macintosh computers are manufactured and distributed by Apple. They come with the manufacturer's one-year parts and labour warranty. Some products are serviced directly by Apple, see Apple Support. In some circumstances we can ship the defective product back to Apple for the client; however, it usually quicker for the client to deal directly with Apple.

Warranty Notes:

• Warranty only covers defective hardware.
• Other software fixes and backups are charged at shop rates.
• Apple's fix for system software is to return the computer to factory specification (data & programs will be lost)
• Some products such as iPods are warranted directly by Apple Canada. Please visit Apple Support or call toll-free 1-800-263-3394.
• Service parts are shipped from Apple. Although we order them daily we have no control over the speed of their delivery. Apple has a direct Customer Support phone number for clients that are not happy with the handling of their warranty: 1-800-263-3394. Apple Computers are sold with a one year limited warranty on parts and labour. AppleCare can extend your hardware and software protection to three years total.

Warranty on Apple Authorized Service:

• Labour – 90 days
• Parts – 90 days
• Software – none