The first, best place to check is usually with the original manufacturer.
No manufacturer has the resources to test their products under every circumstance with all other products. They may work perfectly under some circumstances but have conflicts with other products or software. When these problems are reported to the manufacturer they often come out with software fixes.
Before calling Simply for support, the first, best place to check is usually the original manufacturer. It's the first place we check, and it's often possible for you to solve a problem quickly on your own. We recommend that clients frequently check the manufacturer's site for upgrades and ensure the latest revision of any operating software is installed.
Warranties vary from manufacturer to manufacturer, however, the following provisions generally apply to all warranties:
Select manufacturers advertise long warranties — 5 years or even lifetime. Simply Computing assists with these warranties only for the first year. After this the consumer should deal directly with the manufacturer.
All new computers are sold with a minimum one-year limited warranty on parts and labour. This is a manufacturer's warranty and in most cases the defective unit must be returned to the manufacturer for warranty service. Exception: For Apple computers, we are an Authorized Apple Service Provider and will service Apple computers at our in-store service centre Service may also be provided or at your location if warranty for the computer includes on-site coverage.
Macintosh computers are manufactured and distributed by Apple. They come with the manufacturer's one-year parts and labour warranty. Some products are serviced directly by Apple, see Apple Support. In some circumstances we can ship the defective product back to Apple for the client; however, it usually quicker for the client to deal directly with Apple.