General Information

Do you have retail stores?

Do you price match?

What is your return/refund policy?

How can I pay for my order?

What does it mean to be Apple Specialist?

Online Ordering

Can I pick up my order in-store?

Why does a product say “Special Order” or “Backorder” on the website?

How can I order a custom-built Mac?

Do you ship internationally?

Why can’t I enter my postal code and complete my order?

Why was I charged? I haven’t completed my order!

Where is my order?

Can I change my shipping address?

Can I cancel my order?

Why was my order Cancelled?

Can I have someone else pick up my order?

Warranty Information

Do these products come with any warranty?

Can I get an extended warranty plan?

How do I submit a warranty claim?


What financing plans do you offer?

How do I apply for the financing?

What are the eligibility requirements?

I live in Quebec, can I still apply for financing?

What happens if I am not approved for financing?

Who do I contact about questions regarding my current finance contract?


How does our trade-in program work?

Do you bulk purchase from companies, schools etc.?