Simply Computing

Frequently Asked Questions

General Information

Yes! We have corporate retail stores in British Columbia and strategic business partners across Canada. To find the location closest to you, please visit our store locator. Please note that the Simply Computing Express locations are independently owned and operated.

You can find the closest Simply Computing to you by going to our “Find A Store” page and enter your address to find the closest Simply Computing to you: https://www.simply.ca/pages/store-locator

Please note that you may search for Simply Computing stores and Simply Computing Express locations. Simply Computing Express locations are individually owned and operated. We recommend contacting these locations directly if you have any questions for them.

Yes, we will price match if the conditions are met. Full details can be found here.

Our return and refund policy can be found here.

We accept any credit card or Canadian debit card that bears the Visa or MasterCard logo.

Monthly financing is also available, upon credit approval. Please see the financing page for more information.

Online Ordering

At this time, we’re not offering in-store pickups for online orders. If you wish to make a purchase in-store, please contact the location Simply Computing you would like to visit and a sales representative will help you find what you are looking for!

If you want to purchase a Pre-Owned device from our clearance list, please visit our partner website Computer Clearance Centre here. Our clearance page is updated twice a week, so if you do not see the device you want to purchase on Computer Clearance Centre, the unit may already have been sold.

If you see on a product page the status is Special Order or Backorder instead of In Stock, that means the product isn’t available for immediate shipping. However, you are still able to place an order for the product and once it becomes available, we will ship it to you!

Special orders and backorders usually take between two to four weeks to arrive at our Vancouver warehouse once we receive your order. Please contact us if you would like to get a more precise delivery estimate on the specific product you are interested in.

If you wish to purchase or finance a custom built Mac, please email us at onlinesales at simply.ca with the specifications you want, and we will send you a quote. Once you have reviewed the terms and conditions and paid in full (or have been approved for financing), we will order your custom Mac from Apple. Delivery usually takes about three to four weeks from the date of ordering, and is subject to delays if there are supply constraints (especially during a new product launch).

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily insure your order, and file claims for lost, stolen or damaged packages in the unfortunate case that they arise. Most claims are processed within 24 hours.

Route+ premiums may decrease or increase depending on seasonality, industry, or loss rate.

Purchased Route+ and need to file a claim? File here

Due to manufacturers’ restrictions, we can only ship to Canadian addresses.

If the postal code you have provided during checkout does not match with the information that your credit card issuer has on file, you will not be able to complete your order. You must contact your credit card issuer to confirm the billing address and postal code associated with your credit card.

When you enter your credit card information, a pre-authorization is placed on your card. If you have a pre-authorization, no money has exchanged hands. The pre-authorization is there for when you complete your order. If you decide to not continue with the order, the pre-authorization will be removed within seven to ten few business days.

We strive to fulfill your order within one business day. Once it has been fulfilled, we will ship it with UPS (sometimes we use Canada Post for remote addresses) and you will receive an email with the tracking number.

Moreover, please double-check to make sure the product you have ordered wasn’t marked as Special Order or Backordered by visiting the product page for the item you have ordered.

Please contact our customer service team and we'll try our best to accommodate you! However, we're usually pretty quick in preparing your shipment, so sometimes changes are not possible.

If you wish to cancel your order, please reply to your confirmation email to notify us of your intention to cancel your order.

If your request is received after your order has shipped, we ask that you decline the delivery so the package can be returned to us. Once we receive it back at our warehouse, we’ll issue you a refund within three business days.

Warranty Information

Yes, all products we sell come with a minimum one year manufacturer’s limited warranty. Further details can be found here.

We offer a selection of extended warranty plans for various Apple hardware. Further details can be found here.

If you just bought a product within the past 30 days and it's having an issue, please reach out to our customer service team for assistance.

If you've purchased an extended warranty for your Apple device, please visit one of our stores or visit this page to start the claim procedure.

If you've bought a new product and it's been over 30 days since you've received it, please contact the manufacturer directly for support.

Financing

We offer different plans to meet the different requirements of our customers. For more information, consumers (individuals) can visit this page and businesses (including education institutions and organizations) can visit this page.

You can apply for financing either in-store or online. Consumers (individuals) can apply here and businesses (including education institutions and organizations) can apply here. Consumers can also apply for EasyPlan online proceeding through the checkout and selecting “Finance with EasyPlan” as your payment method.

To be considered for financing, you must meet the following minimum requirements:

- Be a Canadian citizen or permanent resident

- Have a photo ID issued by a Canadian federal or provincial government

- Have a valid credit card issued by a Canadian financial institution

- Have a minimum credit score of at least 600

The ultimate decision on your application approval lies with our financing partner, SFS.Finance.

Due to provincial legislation in Quebec, we cannot offer financing to residents or businesses in the province at this time.

If you are not approved for financing, your order will be cancelled.

Please contact our financing partner, SFS.Finance, directly if you have any questions regarding your existing finance agreement, or if you need to update your personal information or payment info. SFS.Finance can be reached at enquiries@sfs.finance or 1.877.412.6899.

Trade-In

We accept trade-ins on most Apple products produced within the past 8-10 years. Use our trade-in calculator to determine the value of your device!

If you agree to the trade-in valuation, you can request a complimentary shipping label from us, so you can send the device to us for evaluation. Once we've confirmed the value, we'll let you know and you can apply that as a credit towards a new purchase, or we can send you a cheque. We recommend that you take the credit as the better option though, as you'll only need to pay the tax on the remaining amount of your new purchase, saving you even more!

Yes! Please contact our customer service team to discuss the opportunity.