Online Remote Support

Get help from the comfort of your home.

Let us help you remotely, thanks to high-speed Internet.

If our stores are too far from you, or if your iMac is too heavy to move around, or if you just want to stay home in your pyjamas, then let us visit you virtually. Through our secured video conferencing software and of course only with your permission, we can talk, see each other face-to-face, share our screens, and you can even let us control your Mac's screen so we can help you just as if you were right there in one of our stores!

We offer 15-minute sessions with one of our certified Apple Specialists. For $45/session (tax included), you have the undivided attention of one of our Apple experts — time to troubleshoot something that's been bothering you, or to ask any questions you may have. Let’s get started! Request some Online Remote Support time today.

Technical Requirement

Our video conferencing software works best with Macs with a minimum of 4GB of memory and running macOS 10.8 "Mountain Lion" or later. A broadband Internet connection or an LTE/4G wireless connection is required. For the best audio quality, please use a plug-in or Bluetooth headset; your iPhone earphones would work great!

For support with an iPad, iPhone, or iPod touch, we recommend connecting the device to a Mac running macOS 10.13 "High Sierra" or later using the appropriate USB cable to allow us to see your device's screen.

Limits of Remote Technology

Even though we really want to help you, please be aware that there are limits to technology and there may be some issues that will require you or your device to visit a store physically. Please be as thorough as possible during the appointment booking process below when describing the issues you're encountering, so we can accurately determine if it's something that we can resolve online, within the 15-minute timeframe. If we feel that an alternate support method would be more efficient than online remote support, we'll contact you before the appointment to discuss your options.