SimplyGuard Agreement

Terms & Conditions — Effective September 8, 2026

Mac, Display, iPad, Apple Watch, AirPods, HomePod & iPhone

Coverage

• Extended warranty covering parts and labour

• Accidental damage coverage through the Guaranteed Service Fee (“GSF”) program (except Plan-Lite)

• Coverage within Canada, with international service via Apple Retail Stores and Apple Authorized Service Providers

Extended Warranty Plan

The SimplyGuard Extended Warranty Plan (“Plan”) covers parts and labour for operational or mechanical failure of eligible Apple equipment during normal use.

Eligible equipment includes new Apple Watch, AirPods, and HomePod, as well as new or pre-owned iPhone, Mac, Display, or iPad, and one new compatible Apple Pencil or Apple Keyboard purchased on the same invoice as an iPad (“Equipment”).

For new Equipment, coverage begins after the manufacturer’s warranty expires and runs to the end of the Plan term (calculated from the original purchase date).

For pre-owned Equipment, coverage begins after the seller’s warranty or 30 days from the invoice date, whichever is later.

SimplyGuard Lite Extended Warranty Plan (“Plan-Lite”) applies only to Certified Pre-Owned (“CPO”) Mac, iPad, Display, iPhone or PC Laptop purchased from Simply Computing. CPO means pre-owned Equipment inspected, tested, and certified by Simply Computing with a one-year limited warranty. Coverage begins after the CPO warranty or 30 days after purchase of Plan-Lite, whichever is later.

SimplyGuard Plus Extended Warranty Plan (“Plan-Plus”) includes the same coverage as the Plan, except as modified under the GSF provisions below.

Guaranteed Service Fee (Accidental Damage Coverage)

The Plan and Plan-Plus provide accidental damage coverage through the GSF program. A GSF Event is damage caused by mishandling or an unexpected, unintentional external event (such as liquid damage or accidental impact) arising from normal daily use. This coverage is not available on Plan-Lite.

GSF Event Fee

GSF Event	GSF Fee	Plan-Plus Fee
MacBook Neo: screen or enclosure damage only	$49.99	$0.00
MacBook Neo: all other damage	$149.99	$0.00
Apple Display, third-party Display, Mac: screen or enclosure damage only (excluding MacBook Neo)	$129.99	$0.00
Apple Display, third-party Display, Mac: all other damage (excluding MacBook Neo)	$379.99	$0.00
All iPad: screen only	$39.99	$0.00
All iPad: all other damage	$129.99	$0.00
iPhone: screen or back glass only	$39.99	$0.00
iPhone: all other damage	$129.99	$0.00
Apple Watch: all damage	$89.99	$0.00
Apple Pencil, Keyboard, HomePod, AirPods: all damage	$39.99	$0.00

GSF coverage begins on the Plan invoice date and continues for the Plan term.

GSF coverage is limited to a maximum of two (2) GSF Events per year and a cumulative total of one (1) GSF Event per year of coverage (e.g. a 5-year Plan permits 5 GSF Events total), per device.

GSF does not apply to Plan-Lite and does not cover theft, cosmetic damage that does not affect functionality, normal wear and tear, or grossly negligent conduct.

You may be required to describe when, where, and how the damage occurred. If Equipment is replaced via a GSF Event, remaining GSF coverage transfers to the replacement.

Guaranteed Service Fee — Plan-Plus Only

Under Plan-Plus, the GSF is $0.00 per approved event, subject to the same limits: a maximum of two (2) GSF Events per year and one (1) GSF Event per year of coverage cumulative, per device.

Exclusions

This Agreement does not cover Equipment with altered, defaced, or removed serial numbers, or Equipment modified or repaired without SimplyGuard or Apple authorization.

Excluded: intentional damage, natural disasters, acts of God, biohazardous exposure, manufacturer recalls, cosmetic damage not affecting functionality, and normal wear/aging.

Pre-owned battery coverage is limited to one (1) year from the warranty start or purchase date, whichever is earlier.

If associated with a lease, Simply Financial Services (the “Administrator”) may apply Loss Value toward final lease payments.

The Administrator may cancel for non-payment, fraud, misrepresentation, or misuse; unused premiums will be refunded and valid claims honoured.

Service Options

Bring the defective Equipment to any Simply Computing Service Centre or London Drugs Service Centre for diagnosis and repair.

If you are more than 50km from a Simply Computing Service location, you may have it repaired at an Apple Retail Store without prior authorization (GSF Events excepted — these require Administrator pre-approval).

If none of these is within 50km, contact the Administrator for a list of authorized Service Providers in your area, and submit the repair estimate for approval before proceeding.

Pay the Apple Retail Store or Apple Authorized Service Provider directly, then submit the paid invoice and detailed service work order to the Administrator for reimbursement.

Only parts, labour and taxes are reimbursed, and only under the terms of this Agreement. Other charges (e.g. shipping, loaners, data transfers, lost productivity) are not reimbursable.

Loss Value

If Equipment is not repairable or repair cost exceeds its value, the Administrator will replace it or issue a credit or payment equal to the depreciated value (“Loss Value”), calculated by applying the depreciation rate to the original pre-tax price less any GSF fee.

Equipment must be returned to a Simply Computing store within 30 days. If replacement Equipment is purchased on the same invoice, the return is treated as a trade-in at Loss Value.

Depreciation Schedule

Period	Class A: Mac, iPad, iPhone, Watch	Class B: Display, AirPods, HomePod, Accessories
Year 1 (0–365 days)	100%–60%	100%–45%
Year 2 (366–730 days)	60%–45%	45%–25%
Year 3 (731–1,095 days)	45%–35%	25%–15%
Year 4 (1,096–1,460 days)	35%–25%	15%–5%
Year 5–10 (1,461–3,650 days)	25%–0%	5%–0%

Other Terms and Conditions

This Agreement is linked to the Equipment’s serial number and remains in effect regardless of ownership changes, unless returned or sold to Simply Computing or Simply Financial Services.

Software support, telephone support, and unlisted products are not included.

The Administrator may repair, rebuild, or replace Equipment using genuine Apple, refurbished, or equivalent third-party parts.

A battery is defective if it retains less than 80% of original capacity per Apple diagnostics. Battery coverage on new Equipment is limited to three (3) years from the original purchase date or the Plan term, whichever is shorter.

The Administrator reserves the right to modify product offerings at any time. Current terms are available on the Simply Computing website.

Customer Service

Simply Financial Services

Phone: 1.877.412.6899

Email: claims@simplyguard.ca

Monday to Friday, 8:30am–5:00pm Pacific Time