Valet Service

Overview

Need service on your Apple device but can't bring it in? We'll pick it up from you!

Just pack your device securely in a shipping box and we'll pick it up, bring it to your local Simply Computing service location, repair the device, and ship it back to you.

Four options are available:

1. Valet Service + Diagnostics: select this option if you have a shipping box and packaging already. (Valet Service: $19.99, Diagnostics: $49)
2. Valet Service + Diagnostics + MacBook box: select this option if you need a shipping box to securely ship a MacBook, MacBook Air, MacBook Pro, or iPad to us. (Valet Service: $19.99, Diagnostics: $49, Box: $10)
3. Valet Service + Diagnostics + iMac 20/21-inch box: select this option if you need a shipping box to securely ship an iMac 20-inch or 21-inch to us. (Valet Service: $19.99, Diagnostics: $49, Box: $25)
4. Valet Service + Diagnostics + iMac 24/27-inch box: select this option if you need a shipping box to securely ship an iMac 24-inch or 27-inch to us. (Valet Service: $19.99, Diagnostics: $49, Box: $25)

Terms of Service

1. Operating hours are from 9:30am — 5:00pm, Monday to Friday excluding public or statutory holidays.
2. Requests received during these hours will be processed that same day. Requests received outside these hours will be processed the next business day. Your request will be confirmed by our representative and picked up the afternoon of the following business day.
3. Proper packaging/shipping box will be provided by you. Package the computer properly as there is no insurance on the shipment and Simply Computing is not responsible for any damage to the product during transit. In the event you don’t have the appropriate packaging/shipping box, you will have the option to buy one from us ($10 for MacBook, $25 for iMac, plus applicable taxes).
4. Credit card authorization is required for payment of the valet and repair services and any incidental fees that may be incurred while using this service.
5. Please submit a cancellation at least 24 hours prior to the pick-up or return delivery schedule. In the event of a sudden cancellation or a no-show, a $30 service fee will be collected after every pick-up or return delivery attempt.
6. The Valet Service fee collected does not include the diagnostic fee ($49) and or repair cost where applicable. Please review our repair services Terms and Conditions for more details. 

Legal

Price applies to pickup/drop off within 10km radius of a Simply Computing service location. Prices may vary for longer distances. Price of repair will be quoted separately.